Customer Announcement – Delivery Update on Shipping Times: Read More
Customer Announcement – Delivery Update on Shipping Times: Read More
We deliver our Gift baskets and Hampers to all areas of the United Kingdom of Great Britain and Northern Ireland. From January to November we strive to offer a next day delivery service, with the majority of orders being delivered within 48 hours. At Christmas we offer a weekly delivery slot in December. Orders will be delivered throughout the week selected.
We also deliver to Europe, and there are no additional taxes on the prices you see advertised for any of the EU 28 nations. Certain customs restrictions may still apply to some areas within the Single Market. We can also deliver to European nations outside the single market, but are not able to advertise prices because they fluctuate so frequently. Please contact us for info.
For European nations outside the single market, please contact us for pricing. We cannot advertise set prices due to fluctuations.
At Christmas time specified delivery dates are met on a best endeavour basis. Whilst we do our utmost to deliver on, or as close to, specific dates please be aware that delivery may take place a couple of days before or after your preferred date. This is due to the thousands of orders being processed through the system, and the delivery network
We offer the following delivery options;'Standard 2 Day' and a 'Future Date Delivery' option.
The 'Next Available Day' option is currently unavailable.
A calendar at checkout enables you to select your preferred delivery date.
Delivery is made Monday to Friday, during working hours.
Gifts are sent via a fully trackable, signed for courier service.
You will receive dispatch and delivery status updates via email.
Delivery at specific times is not possible.
Next Available Day Delivery £12.99: (Currently Unavailable)
The order deadline for express delivery is 3pm GMT Monday to Friday.
Orders placed after this time, at weekends and on bank holidays will be processed on the next working day and delivery scheduled for the following working day.
Remote locations (see remote area postcodes) may take an extra day.
Standard/Specific Day Delivery £9.99:
Select this option if your order is non urgent.
Delivery can be made in 2-3 days, and you can select a date from the calendar.
Or choose a future date if you wish to order ahead of time for Christmas, or special occasion.
Christmas Delivery £9.99:
Specified delivery dates cannot be guaranteed in December. We operate a weekly delivery schedule.
Friday 2nd, 9th, 16th and 21st Dec are the available dates in the calendar during checkout. The Friday is the LATEST date that your gift will be delivered that week, it may be on or before it. We react to the info. provided by our courier partners at this very busy time to ensure all gifts arrive in time for Christmas.
Express European Delivery From £34.99:
We offer delivery to many countries in the EU.
All European shipments are sent via an express service with delivery arriving in 1-2 working days.
A less expensive Economy Service may be available for multi purchases. Please contact us for a quote.
Multiple Delivery Discount:
We offer a discounted delivery rate for 2 or more items to a single address.
Please enter the following coupon code at checkout. For 2 Gifts MULTIDELIVERY2 : For 3 Gifts MULTIDELIVERY3 : For 4 Gifts MULTIDELIVERY4 : For 5 Gifts MULTIDELIVERY5 : For 6 Gifts MULTIDELIVERY6 : For 7 Gifts MULTIDELIVERY7 : For 8 Gifts MULTIDELIVERY8 : For 9 Gifts MULTIDELIVERY9 : For 10 Gifts MULTIDELIVERY10
If you are ordering one of our larger gift hampers then the standard shipping rate will be doubled. This is because the courier charges based on weight.
Corporate Orders/B2B Customers:
If you are a business customer, and require a quote please email firstname.lastname@example.org
Or call our corporate team on +44 (0)203 865 1878
|Delivery Type||Time Frame||Delivery Charge
|Standard Delivery||2-3 Working Days||£9.99||United Kingdom (England, Scotland, Wales, Northern Ireland, Isle of Man) and Republic of Ireland|
|Nominated Day Delivery||Order In Advance For Delivery On A Day Of Your Choice (Exc. Weekends)||£9.99||United Kingdom (England, Scotland, Wales, Northern Ireland, Isle of Man) and Republic of Ireland|
|Next Day Delivery||Next Available Working Day (Order By 3pm GMT)
||£12.99||*Currently suspended* United Kingdom (England, Scotland, Wales, Northern Ireland, Isle of Man) and Republic of Ireland|
|Christmas Delivery||Order In Advance For Delivery in December*||£9.99||United Kingdom (England, Scotland, Wales, Northern Ireland, Isle of Man) and Republic of Ireland|
|Extended Area||1-2 Working Days||£12.99||Certain Postcodes In Scotland|
|Scottish Highlands/ Remote Area||2-3 Working Days||£19.99||AB31-38, AB44-45, AB53-56, FK18-21, G63, HS1-9, IV21-28, IV30-32, IV36, IV40-63, KA27-28, KW1-17, PA20-38, PA41-49, PA60-78, PH17-26, PH29-44, PH49-50, TD2-3, TD7, TD9-11, TD13-14, TR13, TR21-25, ZE1-3|
|Channel Islands Delivery||1-2 Working Days||N/A||Jersey, Guernsey *not currently available*|
|Europe Zone 1 Express||1-2 Working Days||£34.99||Holland, Belgium, Luxembourg|
|Europe Zone 2 Express||1-2 Working Days||£39.99||France, Germany|
|Europe Zone 3 Express||1-2 Working Days||£49.99||Portugal, Spain, Italy, Austria, Denmark, Sweden, Finland, San Marino, Poland, Czech Republic, Hungary, Monaco, Slovakia, Slovenia, Greece, Croatia|
|Europe Zone 4 Express||1-2 Working Days||£59.99||Lithuania, Latvia, Bulgaria, Malta, Estonia, Romania, Cyprus, Andorra|
|Non EU Express||2-3 Working Days||£49.99||
Switzerland, Norway (Parcels May Be Subject To Further Custom Charges Over Which We Have No Control)
|Rest of World||3-4 Working Days||£59.99||
*Currently suspended* Australia, Canada, Hong Kong, Japan, Macau, Malaysia, Singapore, South Africa, New Zealand (Parcels May Be Subject To Further Custom Charges Over Which We Have No Control)
|Morning Delivery||Order In Advance Or Before 3pm GMT For Weekday Morning Deliveries||£19.99||United Kingdom: Pre-9am, Pre-10am & Pre-Noon Options (Available From January-October) *not currently available*|
|Saturday Delivery||Order In Advance For A Saturday Delivery Or By 3pm (GMT) On A Friday||£24.99||United Kingdom Only (Available January-October) *not currently available*|
NB* At Christmas time specified delivery dates are met on a best endeavour basis. Whilst we do our utmost to deliver on, or as close to specific dates, please be aware that delivery may take place some days before or after your preferred date. This is due to the thousands of orders being processed through the system, and the delivery network. All other orders are processed & dispatched as quickly as possible. You will receive a dispatch notification email when your gift basket has left our warehouse, which contains tracking details enabling you to follow it's delivery progress.
We offer a discounted delivery rate for multiple items to a single address.
Please enter the following coupon code in the Loyalty Code box during checkout.
For 2 Gifts MULTIDELIVERY2 : For 3 Gifts MULTIDELIVERY3 : For 4 Gifts MULTIDELIVERY4 : For 5 Gifts MULTIDELIVERY5 : For 6 Gifts MULTIDELIVERY6 : For 7 Gifts MULTIDELIVERY7 : For 8 Gifts MULTIDELIVERY8 : For 9 Gifts MULTIDELIVERY9 : For 10 Gifts MULTIDELIVERY10
For 10+ Baskets to a single address please email for a quote stating how many Gift Hampers you require to email@example.com or call us on +44 (0)20 3865 1710
If you are a business or individual needing to send multiple baskets to different delivery addresses, our multiple order forms are designed to make your life easier.
Visit our Corporate Orders page to access our Bulk Order Form.
Or simply email us your spreadsheet of delivery addresses.
For more help or information please don't hesitate to contact us.
If you need to send gifts to a number of different addresses or recipients, we can help by taking these details in a convenient format. You can simply email the details or your spreadsheet to firstname.lastname@example.org. We will then reply to confirm the order & price and arrange a suitable time to contact you to collect payment.
If you have fewer than 10 addresses you can simply hit the MULTIPLE ADDRESSES button (when viewing your shopping cart) to proceed through our on-line multiple order checkout. This allows you to input various addresses & gift card messages, all under the one payment transaction.
Alternatively you might like to download and fill in out multiple order form.
Our courier companies class the following areas as remote. Please be aware that delivery to some of these areas may take an additional 24 hours. In some cases there may be an additional delivery charge, but you will be advised of this at checkout.
Ireland - West & North Donegal, West Galway, South West Kerry.
UK - Areas of Lancashire, Swansea, Carlisle, Truro, Cumbria, Norfolk, Northumberland, Galashiels
Scotland - Areas inc. Aberdeen, Inverness, Dumfries. Areas of Perth, Hebrides, Outlying Islands
AB31-38, AB44-45, AB53-56, FK18-21, G63, HS1-9, IV21-28, IV30-32, IV36, IV40-63, KA27-28, KW1-17, PA20-38, PA41-49, PA60-78, PH17-26, PH29-44, PH49-50, TD2-3, TD7, TD9-11, TD13-14, TR13, TR21-25, ZE1-3
We do not currently deliver to countries outside the European Union. This is because customs in Non-EU countries can decide to hold the package for inspection, therefore leading to delivery delays, or apply customs fees which will be charged upon delivery. The countries we deliver to include; UK, Ireland, Holland, France, Germany, Belgium, Luxembourg, Monaco, Portugal, Spain, Italy, Austria, Greece, Cyprus, Malta, Denmark, Sweden, Finland, Poland, Lithuania, Latvia, Bulgaria, Czech Rep., Estonia, Hungary, Malta, Romania, Slovakia, and Slovenia
We have introduced deliveries to the Channel Islands, Norway & Switzerland. Parcels being sent to these countries require a commercial invoice to be sent with them. They are marked as gifts, but unfortunately the occasional parcel may still be stopped by customs as an import. Parcels may then be subject to further custom charges over which we have no control.
Please ensure that you have provided us with the 2 following pieces of information, as we may be unable to fulfill your order without it:
Recipient's Telephone number
To assist our courier in the event of delivery difficulties. The recipient will only be telephoned if there are problems making delivery. We do not contact the recipient unless there is a problem. Where possible we ask that you include both a direct mobile telephone number and a land line for the recipient.
NB* A local telephone number must be provided for the recipient. Couriers companies will not make international calls if delivery problems are encountered. Eg. An Irish courier will not attempt to make contact if a UK telephone number is provided. Basketsgalore is not responsible for failed deliveries due to the provision of a non local telephone number, a non functioning telephone number, or if you have included your own telephone number instead.
Correct Delivery Address, including Postcode (Zipcode)
Post codes are vital. If the postcode is incorrect, or left out, delivery will be delayed. To assist you we have included a free postcode finder option at checkout.
*With the exception of Dublin, no postcode is necessary for Southern Ireland addresses.
All deliveries will require a signature. All parcels must be signed for. Please ensure someone will be at the delivery address to provide a signature.
Asked delivery is not made by ourselves we are unable to carry out delivery instructions such as "leave round back" “deliver after 4pm”, “telephone ahead before attempting delivery” or "leave with neighbour".
In the event of no-one being at the address to take receipt of the gift, our courier will leave a calling card which gives information on how to re-arrange free re-delivery, or how to collect the gift from their nearest delivery depot. At this point it becomes the responsibility of the recipient to arrange for the collection or delivery of their parcel. We provide you with delivery tracking information via email, so you will be able to see the delivery progress yourself. Please do not hesitate to contact us should you require assistance, we are here to help.
To assist our customers we also provide a complimentary in-house delivery tracking service for each individual order. We follow the delivery progress of your order, intervene if there are any problems, and assist the end receiver to ensure the Gift Basket is delivered as quickly as possible. Unfortunately this individual tracking service isn't possible at Christmas, due to huge order volumes. Delivery tracking information is provided via email for your convenience, and we are a quick email away should you require our help.
Shortly after your gift has been shipped you will receive a confirmation dispatch email. You can then log into your account on our website to track the delivery progress. You will see a track my order link to the couriers website & the tracking code will be automatically populated. Should you notice any problems such as "address info needed" please email us for assistance providing your order number as a reference.
Useful Courier Contact Information
You can also contact the delivery company directly for an update on your parcel. Simply log into your BasketsGalore account to view your tracking information. You will need to quote your tracking number as a reference.
DHL Customer Services - Call 0844 248 0844
Parcel Force Customer Services - Call 0344 800 4466
Nightline Delivers (N. Ireland) - Call 028 9084 8411
Nighline Delivers (Eire) - Call +353 (0)1 883 5400
All our Gift Baskets & Hampers are beautifully sealed, hand wrapped, and delivered with utmost care, find out more from our Basket Presentation page
All smoked salmon and cooked meats are vacuum packed and freshly prepared on the date of despatch. We incorporate gourmet chilled food parcels so that everything remains cool in transit. Baskets containing fresh/perishable produce or fresh fruit will not be dispatched on Friday, as the next available delivery date is not until Monday. There is the option to substitute fresh fruits with sundried fruits for Monday delivery - we will contact you via email and offer this option.
Deliveries to a company, hotel, hospital, school or university address may not be personally delivered to the requested recipient by our courier, as many deliveries which are made to these addresses are made to a central delivery point such as the main reception, the concierge, accommodation office or the post room (central delivery point). Regrettably, it is impossible for us to be responsible for the actions of staff members within the company, hotel, hospital, school or university where delivery is being made.
Our part in the delivery process has been completed once a gift has been delivered to, and received by a member of the staff at the central delivery point. We are unable to influence or control the movement or rate of movement of a parcel within the company, hotel, hospital, school or university nor to determine or guarantee how quickly they will be received by the recipient. It is the responsibility of the customer to telephone the delivery address before ordering to inquire about their policies. Although we will try to help locate a gift which has not been received by the recipient within a company, hotel, hospital, school or university we consider the limit of our guarantee and involvement finishes on proof of delivery to the central delivery point, not the recipient.
We do ask for a ward name/number, room number or department to be provided and we will include it in the delivery address, to assist the company/hotel/hospital/school/university staff in passing the gift on promptly. You may wish to advise the recipient to check at the delivery point for their gift once you see it has been signed for. We also advise checking that a patient will be in hospital for the next few days when arranging a hospital gift, as once the hospital sign for the parcel it is extremely difficult for it to be located & collected should the patient have been discharged.
We endeavour to dispatch orders within 24 hours of receipt (week days only January to November). Orders must be received by 3.30pm to guarantee next day delivery.
Once your order has been dispatched we will notify you by email. You will also receive a parcel tracking number which can be used to trace your parcel via the courier’s website.
All orders require a signature on delivery. It is the senders responsibility to ensure a signatory is at the delivery address to take receipt of the parcel. The courier will not be able to "leave safe" or "with a neighbour". In the event of no-one being at the address to take receipt of the gift, our courier will leave a card which gives information on how to re-arrange delivery, or how to collect the gift from their nearest delivery depot. At this point it then becomes the responsibility of the recipient to arrange for the collection or delivery of their parcel. If not collected, or if no delivery arrangements are made within 3 days, parcels will be returned to us. Should you wish for a new delivery attempt to be made, it will be necessary for a new delivery charge to be applied, and charges will be applied for any perishable items which have become unsuitable for sale and need replaced eg. fresh fruit, cheeses, meats.
All orders must include a contact telephone number for the recipient. We will not be held liable for failed deliveries, as a result of our courier being unable to contact the recipient directly.
If for any reason, an order needs to be returned, please note that the customer can be held liable for any shipping/courier charges incurred. In the event of a parcel being returned to us we will refund the cost of your order. If an error has been made, or an incomplete address or telephone number has been given, the following deductions will be made from your total order value: shipping costs, return to sender fees, and perishable contents costs.
Baskets Galore reserves the right to refund up to 50% of the original order value in the event of non delivery due to the following reasons: If incorrect or incomplete address/ recipient information has been supplied by the purchaser. If the recipient specified by the customer refuses to accept the parcel. If our courier attempts delivery, and a signatory is not present. If our courier attempts to make contact with the recipients by telephone to ask for directions, without success.
Due to the perishable nature of goods please note all customers are liable for any failed/refused deliveries (unless goods are damaged).
We will do our utmost to make sure that all orders are fulfilled and delivered within the time-frame specified but should events outside our control prevent this we will contact you by email and arrange alternatives. If we are unable to fulfill your order, for any reason, a refund for all monies already paid will be made to the credit/debit card used.
As delivery is made by a 3rd party carrier we cannot be held responsible for delays caused by the postal system. We regret that while we will do our utmost to make sure that all deliveries are fulfilled within the time-frame specified, should events outside our control prevent this happening we are not liable for any failed deliveries. This does not affect your statutory rights as a consumer.
Q: Can I place an order now but select a later delivery date? I want to order a hamper now but I don't need it delivered right away?
A: Yes. There is a place on the order form where you can enter your preferred delivery date which can be anytime in the future.
Q: If I don't want my basket to arrive in 24 Hours or in 2/3 Days why does it still cost £9.99 (GBP) Why does it not cost less?
A: This is our lowest post & packaging charge. It covers the delivery, insurance, packaging materials, gift card, gift wrap & decoration, and our presentation delivery carton. We don't hide the delivery cost by charging an over-inflated price for our gift baskets or hampers, as some companies do. Delivery can never be free - and our customers appreciate this. What we do offer is the best quality and value for money gift baskets and hampers in the UK & Ireland.
Q: Will my order be delivered in 24 hours during December?
A: Due to the immense volume of orders at Christmas time we are not able to offer a 24 hour turnaround. We will be dispatching hundreds of order every week-day, and will do everything in our power to deliver as close to your requested delivery date as possible. We will notify you of the delivery date, and send you a tracking code via email.
Q: Will you always deliver on the date requested?
A: We will always do our utmost to deliver on the date requested from January-November. If we are unable to do so we will contact you. During the Christmas period we will endeavor to deliver on the date requested. However, due to the large demand for our service at this time of year we may opt to deliver prior to the date requested so that any problems can be remedied before Christmas Day. Over the remainder of the year we will do everything in our power to deliver on the day requested.
Q:What happens if the recipient isn't at home?
A: All orders require a signature on delivery. It is the senders responsibility to ensure a signatory is at the delivery address to take receipt of the parcel. In the event of no-one being at the address to take receipt of the gift, our courier will leave a card which gives information on how to re-arrange delivery, or how to collect the gift from their nearest delivery depot. At this point it then becomes the responsibility of the recipient to arrange for the collection or delivery of their parcel.
Q: How do you package perishables such as smoked salmon, cheese and meats? I am worried about it going off in transit.
A: All our smoked salmon and meats are vacuum packed and freshly prepared on the date of dispatch. We incorporate gourmet chilled food parcels so that everything remains cool in transit.
If you are concerned or have queries not addressed here, please call us on +44 (0)203 865 1878 or email us email@example.com