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DHL Inpost Lockers - How it works

Becoming more and more popular, we thought we would help explain DHL's newest service, Inpost Lockers. We have had a few recipients use these now and this service is basically all about convenience! DHL have teamed up with Inpost Locker to set up parcel lockers in various local convenient stores for recipients to collect whenever suits.

However, still in it's infancy there are of course some teething problems, as some of our recipients have experienced first hand. During a regular delivery with DHL, recipients will receive a text stating they have a delivery, and they have the option to collect. So let's say you have selected to pick up, your nearest collection point was mentioned in the text, DHL will then send you another text with your pass code for your locker and your local DHL courier will leave this for you to collect.

sms An example of a standard DHL SMS

The same routine can be done if you were to miss a delivery, you are able to reschedule using your calling card and DHL will again text you the pass code. This is left for you to collect when suits you, so what would be the problem?

Last week we had a recipient who responded to their text from DHL, arranging to collect at her local garage. That was no problem and DHL had sent her a text with her pass code, the only problem was once she was there the pass code did not work. Eek! After a few phone calls this was resolved but it is definitely not suitable if you are in a hurry.

Another awkward situation for one of our recipients was when they scheduled to collect from a DHL Inpost locker, and his Gift Basket was actually too big to fit in! This resulted in the recipient having to travel to DHL's local depot, which unfortunately can be situated a little further away.

On the brighter side, if you are able to collect from DHLs Inpost lockers, you are able to collect a lot closer to home and being at convenient stores mean there are longer hours available for collection. We are still experiencing mixed reviews from this but I feel like DHL will continue to improve this service and Inpost lockers will be dominating the UK and Ireland!


  • Hamper Delivery London - Department Stores, Deli's & Online Retailers - Baskets Galore June 18, 2018 at 3:10 pm

    […] Another great option for delivery is to send to lockers or collection zones if the recipient is unlikely to be at home during the day. The courier will attempt a home delivery & then the recipient can request to collect the parcel instead. Rather than having to travel to a depot which could be some distance away, the driver will take it to a local collection zone which is usually a local shop or locker area. This will always be located within a mile of the delivery address for handiness. The recipient will be sent the name and address of where they can collect from and also a locker pin code. You can read more about these DHL Lockers in a previous blog we posted here. […]

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