At Christmas the office becomes almost as busy as Santa's workshop with the office working hard to process orders and organise delivery for every Christmas Gift Basket. During the year we have 1 or 2 people max working on different processes but at Christmas each process needs a team of people. The different teams we need are as follows:
The Retail Team
Roma & Victoria process all retail orders, from both online orders & phone orders. They also deal directly with the customers, organising if any customers would like any extra products or substitutions added to the gift basket. Shannon checks the addresses for each of the retail customers orders, then they are pasted on to the courier team.
The Corporate Team
Andrea & Kate respectively take all corporate orders, from both online orders & phone orders. This means they also deal with any additional requirements for the baskets i.e. many companies like to send their own personalised compliments slips, Andrea & Kate would organise for these to be sent and packed in with the baskets. They also process the orders & check the addresses for each order and are then passed on to the courier team.
The Courier Team
- Chris processes all orders to be delivered by DHL, prints the labels & orders and sends them to the warehouse.
- Scott processes all orders to be delivered by Nightline, prints the labels & orders and sends them to the warehouse.
- Rihanna processes all orders to be delivered by ParcelForce, prints the labels & orders and sends them to the warehouse.
- Lauren processes all orders to be delivered y DPD, prints the labels & orders and sends them to the warehouse.
The Customer Service Team
Lynne, Gerry & Michael answers all calls from customers, they also track the deliveries to help customers know where their Christmas Gift Basket is.
The IT Team
Luke, Simon & Laura maintain all systems and the website along with giving technical support for both the office & warehouse team.
Shannon & Andrea also manage the Social Media sites.
The Training Team
Victoria & Roma also train new Christmas recruits to use all the courier software systems.
Now when you are ordering your Christmas Gift basket you will know both the processes it goes through and who will be dealing with it.