Over the past 16 years we have managed to get the delivery of our gift baskets down to a fine art. We are the only gift basket company within the UK and Ireland who are able to offer a next day delivery service to 95% of the population.
Next day delivery is available throughout the UK and Ireland Monday to Friday for orders placed prior to 3.30pm GMT at a standard rate. Orders which are placed after the cut off point, during bank holidays or at the weekend will be processed once the business is back open for business on the next available working day. As I said previously we have a 95% of the population that can avail of our next day delivery service. Unfortunately it is impossible to deliver the baskets to certain remote areas such as the highlands of Scotland the next day although we do wish this was possible.
When it comes to Christmas delivery we will try as hard as we can to send your basket on the exact day that you have requested but unfortunately we can not guarantee it will be delivered on this date. Like many other businesses the festive season is our busiest time of year! We keep an eye on the feedback which we are given throughout the day from our courier services and react appropriately, often the courier warehouses can become backlogged during the holidays as they are inundated with packages trying to make their way home in time for Christmas. Due to this your basket may arrive a few days either side of your requested delivery date. Once your basket has been dispatched you will receive an email containing tracking information, so you can watch your hamper on its journey to the end receiver.
At the moment unfortunately we do not deliver to countries outside of the European Union. Delivering to outside the EU can be difficult as the customs of the country the basket is being delivered to can decide to hold the package for inspection. By holding the basket for inspection this can lead to delivery delays, which is not ideal with the basket contains perishable items. Once the package has been delivered the customs authorities can choose to apply a customs charge that the recipient must then pay upon arrival.
When delivering our baskets to Europe there are no additional taxes added on top of the prices advertised on our website. Although certain customs restrictions apply to certain areas within the single market.
Over the years we are chopped and changed couriers in order to find the right fit for us, the ones who deliver on time and take care of their packages when delivering them. We understand that when you send a gift you are relying on us for it to arrive in perfect condition. We go to extra lengths to ensure the hamper is protected as much as physically possible, using specially crafted wine bottle protectors, cushioning and straw, we really do go the extra mile to ensure the basket arrives in the same condition which it left our warehouse in.
Over the past 16 years we have taught ourselves a lot and perfected our deliver service to the best we can get it at this moment in time. Over the next few years we have set many goals such as 100% of the population to receive next day delivery as well as deliver being available to countries outside the UK. You do not get anywhere by rushing into things, which is why we like to take it one step at a time.