Our Most Memorable Customer blog proved to be a bit of a hit last month, with Jenny telling us she now feels "a little bit famous" from being the star of the story!
We started chatting amongst ourselves about who would be next to feature, and our "Paper Back Writer" sprang to mind in the form of Sue from New South Wales, Australia.
Sue orders gift baskets from us about 4 times a year, for her parents and family 'back home' in the UK. It seemed her ears were burning, as the very next day she placed a new order with us!
One of the Directors, Lynne (who started BasketsGalore back in 2001-2002) remembers Sue as one of her earliest customers & is so pleased she still shops with us all these years later. Our website has been updated and redesigned various times over the years, and Sue has often helped us out by making us aware of any typo's or link errors that tend to occur, as she is a proof-reader by trade.
Sue's latest order was a birthday gift for Lorraine in London, and she selected the Sunny Cheese & Wine for her. She mentioned wishing she could share some of their Aussie sunshine with her in the gift card message. My colleague Victoria also noticed Sue had requested that we include a female birthday card & add it to her bill. Our gift baskets all come with a free gift card, but we upgraded Sue's to a larger card free of charge and sent her a quick email to let her know. Victoria also took a quick snap of her gift basket, and below is Sue's reply.
"Hi Victoria, Thank you so much! All of you at BasketsGalore are always so helpful, and your gifts are fabulous, which is why my family and I keep coming back to you again and again :-) Have a lovely day, Kind regards, Sue."
We look forward to helping Sue with her next gift basket, and we have plenty of new ones ready to launch to keep things interesting for our repeat customers. Stay tuned!