If you have visited our Reviews.co.uk site, you will know our customers always comment on the famous BG Customer Service and Today I will tell you all about Jayne's order and Roma's above and beyond Customer Service!
So Jayne placed an order all the way from Canada for her poorly friends son William in Woodford Green. This was for our Toys For Boys 5-7 Years and delivery was scheduled for a certain date and to be delivered at home, as William was in and out of the hospital.
So the dispatch date came and went, and Jayne had contacted us because William had to be kept in hospital! Wanting to send special wishes to William, we had delivery redirected to Whipps Cross University Hospital. The next day arrived and Jayne's brave little soldier was allowed to go home! Roma was straight on the case and again redirected delivery back to little Williams house, and Jayne went on to leave a lovely review on our Reviews Site:
'Your service has been amazing. I placed an order via internet from Canada, so we have an 8 hour time difference. We had a situation where a close friend's little boy was in hospital, supposed to come out the day the basket was to be delivered, the hospital kept him in longer, so Roma was able to reroute the basket to the hospital for the following day (yesterday) and then, we found out that day that he had been transferred to another hospital for surgery, so Roma came to the rescue again, and was able to re route the basket back to our friend's home address where we hope it will arrive today.
I appreciate all the help and consideration at this difficult time and being kept up to date by e-mail. I will most certainly recommend your company and please thank Roma for being so patient and doing such a good job for us.
I can't comment on the quality of the actual basket yet, as I won't see it . But when it's appropriate I will ask our friend for feedback.
Sincerely, Jayne , Vancouver, Canada'
I am glad to report the delivery was finally made and we had one happy little boy! :)