I had a lovely conversation today with Helen, who ordered Get Well Fruit Basket For Her. This gift basket is for her aunty who needs some pick me up right now. It very popular get well soon basket as it is full of fresh fruit, some chocolates & Biscuits as well you can choose a magazine and a balloon to go with the basket.
Helen decided to go with Woman & home and OK magazines and did not want to include Get well Balloon as she didn't want to upset her aunty, she said “Ah, I wish I could just send some sunshine to my aunty from Dubai”.
I had an idea... add a little balloon of sunshine in the basket. I knew that we have some balloons which are a shape of sun etc. Took a quick picture and send it to Helen see if she like the idea of "sending sunshine from Dubai" this way.
Helen get back to me right away very excited and happy with an idea for sunshine balloon to be added. She said :
If you could add one to this very special gift, I would really appreciate it thank you. It’s like sunshine being sent from me to my Aunty all the way from over here in Dubai :)
Here is the end result. Looking beautiful. We hope Helen's basket will be very well received and will put a smile on her aunties face. Sometimes I am very surprised how a little detail makes such a big difference!!
After we sent this picture to Helen we got this lovely little message:
I’m really happy to have found your website today and with the customer care you have provided, very much look forward to placing another order with you soon.