Gift Basket & Hamper Delivery
Gift Baskets delivered throughout England, Scotland, Wales, Northern Ireland and Europe at extremely competitive prices.
Easter Holiday Delivery Schedule 2014
- Good Friday 18th April 2014 = No Deliveries in UK, Deliveries to Ireland Only (Please place orders for ROI on basketsgalore.ie)
- Easter Monday 21st April 2014 = No Deliveries or Collections
- Tuesday 22nd April 2014 = Delivery of non-perishable baskets only (if ordered by 2pm on Friday 18th)
- Wednesday 23rd April 2014 = No Deliveries. Collections resume for deliveries on Thursday 24th April
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Need More Information
02891451705 (within UK)
0044 28 91 45 1705 (outside UK)
Where We Deliver To & Prices
We offer a Next Working Day Delivery service, or you can choose to have your gift delivered on a Specific Date in the future. Delivery is available Monday to Friday during working hours. We have also introduced morning delivery services in the format of Pre-9am, Pre-10am and Pre-Noon for the majority of UK delivery addresses. For your peace of mind, gifts are sent via a fully trackable, signed for courier service. We ask customers to please bare in mind the contents of the basket when choosing their preferred delivery day e.g. those containing fresh fruit, fresh foods or flowers are not suited for delivery on a Monday.
Next Available Day Delivery £7.99 Choose this option for delivery to be scheduled on the next available working day. The order deadline for next working day delivery is 3pm GMT Mon - Fri. Orders placed after this time, at weekends and on Bank Holidays will be processed on the next possible working day for delivery on the following working day. More remote locations (see remote area postcodes below) may take an extra day. During December next day delivery is not always possible due to the volumes being dispatched, so please email to confirm when next day delivery is essential.
Specific Day Delivery £6.99 If you wish to order ahead of time for Christmas, a Birthday, Anniversary or special occasion such as Mothers or Father's Day, you can choose a date in the future. To use this service simply select the Standard 2/3 Day delivery option at checkout, and pick your required date from the calendar. You can also choose this option if delivery within 2-3 days of the order date is sufficient, rather than next day.
Morning Delivery From £16.99 You may wish to upgrade to a timed delivery option so your gift will be sent on a morning delivery service. There are 3 morning options to choose from - Pre-9am for £26.99, Pre-10am for £19.99 and Pre-Noon for £16.99. This can be helpful if the recipient is unable to wait in all day to sign for the gift or if you are in a hurry!
Express European Delivery From £34.99 We offer delivery to many countries in the EU using TNT and DHL Couriers. All European shipments are now sent on an Express Delivery service which means your gift will arrive in 1-2 working days.
Christmas Delivery £7.99 Please note, at Christmas time specified delivery dates are met on a best endeavour basis. You may find delivery takes place a couple of days before or after your preferred date with so many items being dispatched at this busy time. You will receive an email when your gift basket has been dispatched though, so you can track the delivery and see when it is scheduled for delivery.
We regret that delivery at specific times, on Sunday and on Bank Holidays is not possible. Saturday delivery to ROI addresses is also not possible.
Saturday Delivery UK £29.99 Available for majority of UK delivery addresses only. The calender at checkout won't let you pick a Saturday date, so please select the Monday immediately after the Saturday you'd like delivery made. Delivery will automatically be upgraded to the Saturday if the Saturday shipping option has been selected too. You can also write the Saturday date in the comments box. Your order must be placed before 3pm GMT on Friday.
Please see table below to see Where We Deliver, Delivery Costs, and Delivery Time Frames.
Country Next Working Day 2-3 Working Days 3-5 Working Days United Kingdom (England, Scotland, Wales, Northern Ireland, Isle of Man) £7.99 £6.99 £6.99 Republic of Ireland Please click here to order from our Irish sister site Basketsgalore.ie £7.99 £6.99 £6.99 United Kingdom Pre-9am £26.99 £26.99 £26.99 United Kingdom Pre-10am £19.99 £19.99 £19.99 United Kingdom Pre-Noon £16.99 £16.99 £16.99 United Kingdom Saturday £29.99 £29.99 £29.99 Scottish Highlands / Remote Area ----- £19.99 £19.99 Jersey & Guernsey (Channel Islands) £34.99 £34.99 £34.99 Europe Zone 1 Express (Holland, Belgium, Luxembourg) £34.99 £34.99 £34.99 Europe Zone 2 Express (France, Germany) £39.99 £39.99 £39.99 Europe Zone 3 Express (Portugal, Spain, Italy, Austria, Denmark, Sweden, Finland, San Marino) £49.99 £49.99 £49.99 Europe Zone 4 Express (Poland, Lithuania, Latvia, Bulgaria, Malta, Czech Republic, Estonia, Hungary, Monaco, Greece, Romania, Cyprus, Slovakia, Slovenia, Andorra) £54.99 £54.99 £54.99 Non EU Express (Switzerland, Norway)NB* Parcels may be subject to further custom charges over which we have no control) £59.99 £59.99 £59.99
Remote Delivery Areas
Our courier companies class the following areas as remote. Please be aware that delivery to some of these areas may take an additional 24 hours. In some cases there may be an additional delivery charge, but you will be advised of this at checkout.
Ireland - West & North Donegal, West Galway, South West Kerry.
UK - Areas of Lancashire, Swansea, Carlisle, Truro, Cumbria, Norfolk, Northumberland, Galashiels
Scotland - Areas inc. Aberdeen, Inverness, Dumfries. Areas of Perth, Hebrides, Outlying Islands
Remote Area Postcodes
AB31-38, AB44-45, AB53-56, CA4-10, CA16-27, DE45, DG1-16, FK18-21, G63, HS1-9, IV21-28, IV30-32, IV36, IV40-56, KA27-28, KW1-17, LD1-8, NE47-49, NE61-71, PA20-38, PA41-49, PA60-78, PA80-88, PH17-26, PH29-44, PH49-50, SA3-4, SA19, SA31-34, SA61-63, SA70-73, SY23-25, TD7, TD9-11, TD13-14, TR13, TR21-25, ZE1-3
We do not currently deliver to countries outside the European Union. This is because customs in Non-EU countries can decide to hold the package for inspection, therefore leading to delivery delays, or apply customs fees which will be charged upon delivery. The countries we deliver to include; UK, Ireland, Holland, France, Germany, Belgium, Luxembourg, Monaco, Portugal, Spain, Italy, Austria, Greece, Cyprus, Malta, Denmark, Sweden, Finland, Poland, Lithuania, Latvia, Bulgaria, Czech Rep., Estonia, Hungary, Malta, Romania, Slovakia, and Slovenia
Delivery Information Requirements
Correct Delivery Address, including Postcode (Zipcode)
Post codes are vital. If the postcode is incorrect, or left out, delivery WILL be delayed. To assist you we have included a free postcode finder option at checkout.
*With the exception of Dublin, no postcode is necessary for Southern Ireland addresses.
Please ensure that you have provided us with the 2 following pieces of information, as we may be unable to fulfill your order without it:
Recipient's Telephone number
To assist our courier in the event of delivery difficulties. The recipient will only be telephoned if there are problems making delivery. 99% of our baskets are sent as gifts. We do not contact the recipient unless there is a problem. Where possible we ask that you include a landline and mobile telephone number. NB* A local telephone number must be provided for the recipient. Couriers companies will not make international calls if delivery problems are encountered. Eg. An Irish courier will not attempt to make contact if a UK telephone number is provided. BasketsGalore is not responsible for failed deliveries due to the provision of a non local telephone number.
Delivery to Multiple Addresses
If you need to send gifts to a number of different addresses or recipients we can help by taking these details in a convenient format. You can simply email the details or your spreadsheet to firstname.lastname@example.org. We will then reply to confirm the order & price. Payment can then be made over the phone.
If you have fewer than 10 addresses you can simply hit the MULTIPLE ADDRESSES button (when viewing your shopping cart) to proceed through our online multiple order checkout. This allows you to input various addresses & gift card messages, all under the one payment transaction.
Alternatively you can fill in our Multiple Order Form.
Download Multiple Order Form.
- What happens if no-one is at home when delivery is attempted?
All deliveries will require a signature on delivery – where possible we recommend delivery to a work address to ensure the recipient is in. The courier companies are unable to "leave round the back" or "on doorstep" if no-one is at home. In the event of no-one being at the address to take receipt of the gift, our courier will leave a calling card which gives information on how to re-arrange free re-delivery, or how to collect the gift from their nearest delivery depot. At this point it becomes the responsibility of the recipient to arrange for the collection or delivery of their parcel.
As delivery is not made by ourselves we are unable to carry out delivery instructions such as “deliver after 4pm” or “telephone ahead before attempting delivery.” All parcels must be signed for. Please ensure someone will be at the delivery address to provide a signature.
- Order Tracking
Shortly after your gift has been shipped you will receive a confirmation dispatch email. You can then log into your account on our website to track the delivery progress. You will see a TRACK MY ORDER link to the couriers website & the tracking code will be automatically populated. Should you notice any problems such as "address info needed" please email us for assistance & provide your order number.
Useful Courier Contact Information
You can also contact the delivery company directly for an update on your parcel. Simply log into your BasketsGalore account to view your tracking information. You will need to quote your tracking number as a reference.
DHL Customer Services - Call 0844 248 0844
Parcel Force Customer Services - Call 0844 800 4466
Nightline Delivers (N. Ireland) - Call 028 9084 8411
Nighline Delivers (Eire) - Call +353 (0)1 883 5400
- Gift Basket Presentation
All our Gift Baskets & Hampers are beautifully sealed, hand wrapped, and delivered with utmost care, find out more from our Basket Presentation page
- Perishable Items
All smoked salmon and cooked meats are vacuum packed and freshly prepared on the date of despatch. We incorporate gourmet chilled food parcels so that everything remains cool in transit. Baskets containing fresh produce or fresh fruit will not be dispatched on Friday, as the next available delivery date is not until Monday and so the items would be in transit for 2 extra days over the weekend. There is the option to substitute fresh fruits with sundried fruits for Monday delivery - we will contact you via email and offer this option. Otherwise any non time sensitive perishable gifts (thank you, get well baskets) will be dispatched on the Monday for delivery on Tuesday instead. All parcels are delivered by 3rd party courier service and must be signed for. It is the responsibility of the sender to ensure someone will be at the delivery address to provide a signature.
- Delivery to Companies, Hospitals, Hotels, Schools & Universities
Deliveries to a company, hotel, hospital, school or university address may not be personally delivered to the requested recipient by our courier as many deliveries which are made to these addresses are made to a central delivery point such as the main reception, the concierge, accommodation office or the post room (central delivery point). Regrettably, it is impossible for us to be responsible for the actions of staff members within the company, hotel, hospital, school or university where delivery is being made.
Our part in the delivery process has been completed once a gift has been delivered to and received by a member of the staff at the central delivery point. We are unable to influence or control the movement or rate of movement of a parcel within the company, hotel, hospital, school or university especially to determine or guarantee how quickly they will be received by the recipient. It is the responsibility of the customer to telephone the delivery address before ordering to inquire about their policies. Although we will try to help locate a gift which has not been received by the recipient within a company, hotel, hospital, school or university we consider the limit of our guarantee and involvement finishes on proof of delivery to the central delivery point, not the recipient.
We do ask for a ward name/number, room number or department to be provided, and we will include it in the delivery address, to assist the company/hotel/hospital/school/university staff in passing the gift on promptly. You may wish to advise the recipient to check at the delivery point for their gift once you see it has been signed for. We also advise checking that a patient will be in hospital for the next few days when arranging a hospital gift, as once the hospital sign for the parcel it is extremely difficult for it to be located & collected should the patient have been discharged.
- Christmas Delivery
We are unable to offer 24 hr turnaround and specific day delivery at Christmas time due to very high demand. Orders will be processed & dispatched as quickly as possible, or delivered as closely to your preferred delivery date as possible. You will be updated on your order status by email regularly and tracking details are provided so you can follow the progress and advise the recipient when their gift is due to arrive.
- Delivery Terms + Conditions
We endeavour to dispatch orders within 24 hours of receipt (week days only Jan to Nov). Orders must be received by 3pm to guarantee next day delivery.
Once your order has been dispatched we will notify you by email. You will also receive a parcel tracking number which can be used to trace your parcel via the courier’s website.
All orders require a signature on delivery. It is the senders responsibility to ensure a signatory is at the delivery address to take receipt of the parcel. In the event of no-one being at the address to take receipt of the gift, our courier will leave a card which gives information on how to re-arrange delivery, or how to collect the gift from their nearest delivery depot. At this point it then becomes the responsibility of the recipient to arrange for the collection or delivery of their parcel. If not collected within 3 days, parcels are returned to us. A redelivery charge will be made to deliver again at twice the original delivery cost, as we are charged for the return and redelivery of all parcels. If redelivery is requested the purchaser will also be charged for any perishable items which have become unsuitable for sale and need replaced eg. fresh fruit, cheeses, meats.
All orders must include a contact telephone number for the recipient. We will not be held liable for failed deliveries, as a result of our courier being unable to contact the recipient directly.
If for any reason, a hamper needs to be returned to us, please note the customer can be held liable for any shipping/courier charges incurred. In the event of a parcel being returned to us we will refund the cost of your order. If an error has been made, or an incomplete address or telephone number has been given, the cost of shipping, together with the same cost for return of the parcel back to us, the cost of any perishable contents, and possibly further restocking charges will be deducted from the total value of your order.
Baskets Galore reserves the right to refund up to 50% of the original order value in the event of non delivery due to the following reasons; If incorrect or incomplete address or recipient information has been supplied by the purchaser. If the recipient specified by the customer refuses to accept the parcel. If our courier attempts delivery and a signatory is not present. If our courier attempts to make contact with the recipients by telephone to ask for directions, without success.
Due to the perishable nature of goods please note all customers are liable for any failed/refused deliveries (unless goods are damaged).
We will do our utmost to make sure that all orders are fulfilled and delivered within the time-frame specified but should events outside our control prevent this we will contact you by email and arrange alternatives. If we are unable to fulfill your order, for any reason, a refund for all monies already paid will be made to the credit/debit card used.
As delivery is made by a 3rd party carrier we cannot be held responsible for delays caused by the postal system. We regret that while we will do our utmost to make sure that all deliveries are fulfilled within the time-frame specified, should events outside our control prevent this happening we are not liable for any failed deliveries. This does not affect your statutory rights as a consumer.
- Frequently Asked Questions
Q: Can I place an order now but select a later delivery date? I want to order a hamper now but I don't need it delivered right away?
A: Yes. There is a place on the order form where you can enter your preferred delivery date which can be anytime in the future.
Q: If I don't want my basket to arrive in 24 Hours or in 2/3 Days why does it still cost £6.99 (GBP) Why does it not cost less?
A: This is our lowest Post & Packaging charge. It covers the delivery, insurance, packaging materials, gift card, gift wrap & decoration, and our presentation delivery carton. We don't hide the delivery cost by charging an over-inflated price for our gift baskets or hampers, as some companies do. Delivery can never be free - and our customers appreciate this. What we do offer is the best quality and value for money gift baskets and hampers in the UK & Ireland.
Q: Will my order be delivered in 24 hours during December?
A: Due to the immense volume of orders at Christmas time we are not able to offer a 24 hour turnaround. We will be dispatching hundreds of order every week-day, and will do everything in our power to deliver as close to your requested delivery date as possible. We will notify you of the delivery date, and send you a tracking code via email.
Q: Will you always deliver on the date requested?
A: We will always do our utmost to deliver on the date requested from January-November. If we are unable to do so we will contact you. During the Christmas period we will endeavor to deliver on the date requested. However, due to the large demand for our service at this time of year we may opt to deliver prior to the date requested so that any problems can be remedied before Christmas Day. Over the remainder of the year we will do everything in our power to deliver on the day requested.
Q:What happens if the recipient isn't at home?
A: All orders require a signature on delivery. It is the senders responsibility to ensure a signatory is at the delivery address to take receipt of the parcel. In the event of no-one being at the address to take receipt of the gift, our courier will leave a card which gives information on how to re-arrange delivery, or how to collect the gift from their nearest delivery depot. At this point it then becomes the responsibility of the recipient to arrange for the collection or delivery of their parcel.
Q: How do you package perishables such as smoked salmon, cheese and meats? I am worried about it going off in transit.
A: All our smoked salmon and meats are vacuum packed and freshly prepared on the date of dispatch. We incorporate gourmet chilled food parcels so that everything remains cool in transit.
If you are concerned or have queries not addressed here, please call us on +44 (0)28 9145 1706 or email us email@example.com